Using Troopa under UK GDPR and EU GDPR

At a glance

Controller and processor

For what Troopa records in a meeting, the organisation that uses Troopa is the controller. It decides what is kept and for how long, within the limits the product enforces, and who in the organisation may use Troopa and in what role. TELLME AI LIMITED is its processor: we handle that content on the organisation’s behalf and under its instructions, which it gives through Troopa’s settings and the data processing agreement.

For people’s accounts, billing, support conversations and the websites at troopa.ai and related domains, TELLME AI LIMITED is the controller, and the privacy policy sets out what we collect, why, and the lawful basis for each.

Inside an organisation, a meeting is seen by the person who recorded it and the people they share it with. Administrators cannot open somebody else’s meeting unless it is shared with them.

The data processing agreement

The data processing agreement is the detail of that arrangement: what we process, on whose instructions, and with which sub-processors. It is Annex A of our terms of service, so every organisation that uses Troopa has it from the day it signs up. It is available before you sign anything. For a copy to sign, ask at support@troopa.ai, and say which region your organisation is in. The companies that process data for us, region by region, are on the sub-processors page.

UK GDPR, EU GDPR and where the data is

Everything Troopa keeps is stored in the region your organisation chooses when it is created. The United Kingdom region is London and the European Union region is Frankfurt. London is not in the European Union, so an organisation that needs its data stored in the EU should choose the EU region.

Some processing happens outside the region while a meeting is dealt with. The audio of a UK organisation’s meetings is transcribed at the transcription service’s European endpoint. And for every region, the transcript, the questions and pictures of the screen go to AI models from Anthropic and OpenAI in the United States, and the newest lines to TypeSafe’s there; the pictures are not kept. A question to the apps a person connects goes to wherever each app keeps its data. The data residency page sets out exactly what goes where, and the privacy policy sets out our terms for international transfers.

Telling the people in the meeting

Using Troopa in a meeting means asking us to transcribe a conversation other people are part of. Troopa listens in from the desktop app, runs beside the call and shows the other people on it nothing, so telling them is up to the person using it, and in many places the law requires it. Your organisation is responsible for having the right to bring Troopa into the meetings it brings it into, and for any consent its own rules or its regulator require.

For the people in your meetings, a page of their own explains what Troopa is, what it keeps, and how to object.

The rights of the people in your meetings

Under data protection law people may have the right to be informed, and the rights of access, rectification, erasure, objection, restriction of processing and data portability. For what Troopa recorded in a meeting, the organisation that controls the meeting decides, and we help it act. A person who does not know which organisation that is can write to support@troopa.ai, without an account, and we will tell them.

Deleting a meeting deletes its transcript, its notes and the passages the search index took from it. Erasing an organisation deletes its meetings and its records, its audit log included.

What Troopa does not process

We do not ask for special categories of personal data or for criminal offence data, and Troopa never derives them. It keeps no voiceprint and never works out who somebody is from their voice, and it does not score anybody’s mood, engagement or tone. What people choose to say in a meeting is in its transcript, and the organisation that controls the meeting is responsible for it. We do not sell personal data, and we do not train AI models on your meetings.

Questions